Return Policy

Thank you for your purchase. We hope you are completely satisfied with our product. If you have any questions or are dissatisfied, we accept returns under the following conditions:

Return Conditions

1. Return Period: Items must be returned within 30 business days of receipt.

2. Item Condition: Items must be in perfect condition, with their original packaging intact and without any signs of use or damage.

3. Shipping Costs: We will cover the return shipping costs to facilitate your return process.

How to Return Items?

1. Contact Us: Please contact our customer service department at velvon1@outlook.com to obtain your dedicated return address and return request number.

2. Prepare for Return: Please carefully pack the item in its original packaging and include proof of purchase (or a copy) and the credit card number used for the refund.

Refund

1. Verification: After receiving your returned item and successfully verifying its status, we will refund the amount to the credit card you provided.

2. Processing Time: The entire process, from receiving the returned item to refund completion, may take up to 30 business days.

3. Confirmation Email: We will send a confirmation email after the refund is credited to your account.

4. Account Display: The funds will appear on your credit card statement within 1-2 billing cycles, depending on your issuing bank's policy.

Where is my refund? — Tips

1. Check your bank/credit card statement.

2. Contact your credit card issuer — Refunds sometimes take some time to process.

3. Contact your bank account.

If you still haven't received your refund after following the above steps, please contact us directly: velvon1@outlook.com — We will resolve your issue as soon as possible.